Betting Rules

General betting conditions

By opening an account or placing a bet with Cadoola Casino, you confirm that you have read and accepted the applicable betting rules, account terms, privacy information and responsible gambling guidance. These documents should be read together. You are responsible for understanding the conditions that apply to a bet before confirming it.

You must be legally permitted to gamble in the place where you are located and must meet the applicable minimum age requirement. For Australian players, gambling services are generally intended for people aged 18 years or over, although the legal requirements applying to a particular service may vary. Cadoola Casino may require age, identity, location or other verification before allowing an account to be used or a withdrawal to be processed.

Only one personal account should be used unless Cadoola Casino has expressly approved another arrangement. Accounts must be registered using accurate and current information. You must keep your login details private and must not allow another person to place bets through your account. You are responsible for activity carried out using your credentials unless you notify Cadoola Casino promptly of suspected unauthorised access.

Cadoola Casino may refuse, restrict, suspend or cancel access where required by law, where account information cannot be verified, where responsible gambling concerns arise, or where there is suspected fraud, misuse, collusion or other prohibited conduct. Any action taken will be handled in accordance with applicable requirements and the relevant account terms.

Important betting terms

• A bet is an instruction submitted by a player on an available market or outcome.
• Odds are the displayed terms used to calculate a potential return if a bet is successful.
• A market is a group of available selections relating to an event, game or result.
• A selection is the outcome chosen by the player.
• A stake is the amount committed to a bet.
• A settled bet is one that has been graded as a win, loss, void or another applicable result.
• A void bet is cancelled under the applicable rules and does not normally count as a winning or losing bet.

The word bet may refer to a single wager or to a combined wager containing several selections. The meaning of a term may vary between products, so you should always read the rules displayed for the relevant market or betting service.

Placing and accepting bets

Bets can only be placed through the betting facilities made available by Cadoola Casino. Before confirming a bet, check the selected market, outcome, odds, stake and any displayed conditions. A bet is normally treated as accepted only when it has been successfully recorded in the account or betting history and a confirmation is displayed. A message, interrupted connection or attempted submission does not by itself prove that a bet was accepted.

You should review your betting history after placing a bet. If a transaction appears incorrect, duplicated or missing, do not place another bet to correct the issue until the first transaction has been checked. Keep any available reference, confirmation or account information that may help with an enquiry.

Displayed odds, lines, prices, limits and market information may change before a bet is accepted. The terms that apply are normally the odds and conditions confirmed at the time of acceptance. A bet may be rejected if a market closes, a selection is suspended, a maximum or minimum stake is reached, account funds are unavailable, or the bet cannot be accepted for legal, technical or operational reasons.

A bet must be placed using funds available in the account. Players must not use funds obtained through fraud, unauthorised payment methods or another person's account. Cadoola Casino may review transactions and delay action where necessary to complete verification, protect players, investigate irregular activity or comply with legal obligations.

Checking a bet before confirmation

1. Confirm that the correct event, game or market has been selected.
2. Check the selected outcome and any handicap, line, total or other condition.
3. Review the displayed odds and make sure they are acceptable before continuing.
4. Check the stake and the potential return shown on the bet slip.
5. Read any product-specific rules, restrictions or settlement information.
6. Confirm the bet only when all details are correct and you are comfortable with the amount being risked.

Bet confirmation and corrections

Once a bet has been accepted, it generally cannot be changed or cancelled by the player unless a cancellation, cash-out or amendment feature is specifically made available. Any such feature is optional and may be subject to separate conditions, availability and technical limitations. A displayed cash-out amount, if offered, may change or become unavailable before the request is accepted.

Obvious errors may be corrected or a bet may be voided where the displayed information, odds, settlement terms or event details contain a clear mistake. This can include an incorrectly displayed price, a market offered after an event has started, a duplicated market or a selection that should not have been available. Corrections will be made consistently with the applicable rules and law.

Markets, events and settlement

The market information shown at the time of betting is provided to identify the event, game, selection and settlement basis. Players should read the market name and any available rules carefully. Some markets may be settled using official results, recognised data sources, event organisers, competition authorities or other appropriate sources. The source used may depend on the type of market.

Unless a specific market rule says otherwise, bets are settled using the official or generally accepted result available after the event. A later amendment, appeal or administrative decision may not change a settlement if the market has already been graded, unless the applicable rules require a correction. Results may take time to confirm where an event is delayed, reviewed or subject to official verification.

If an event is abandoned, postponed, interrupted, rescheduled or materially changed, the outcome may be settled as void, carried forward or graded under the specific market rules. The treatment may depend on whether the event has reached the point required for that market to have a result, whether the event is completed within the relevant period and whether the market has already been determined.

If a participant, team, venue, format or event name changes, the relevant market may continue if the identity and substance of the event remain clear. If the change creates uncertainty about what was offered, the market may be reviewed under the applicable rules. Where a result cannot be determined fairly, the affected bet may be voided.

Common settlement outcomes

• A winning bet is one where the selected outcome matches the applicable result.
• A losing bet is one where the selected outcome does not match the applicable result.
• A void bet is cancelled and the relevant stake is normally returned, subject to the product rules.
• A partially void bet may have only the affected selection or part of a combined bet removed under the applicable rules.
• A dead heat or tied result may be settled under a reduced or divided return method where that method applies to the market.
• A market may remain unsettled until the required official information is available.

For combined, multiple or accumulator bets, each selection must be considered under the relevant market rules. If one selection is void, the remaining selections may continue in a different combination, or the bet may be treated in another way stated in the applicable product conditions. Always check the rules for the particular bet type before confirming it.

Where a market includes a specific requirement, such as a minimum number of participants, a particular playing period or a defined result, that requirement will generally determine how the bet is settled. Different markets on the same event can therefore have different outcomes if the event is delayed, interrupted or changed.

Settlement reviews

A settlement may be reviewed if new information shows that a result was recorded incorrectly, a technical issue affected the market, or the displayed terms contained an obvious error. A review may also be required where a result is corrected by the relevant official source. If an account balance changes after a review, the transaction history should be used to explain the adjustment.

Payments, conduct and player protection

Returns, if any, are calculated using the accepted stake and confirmed odds, subject to the settlement rules for the relevant market. A displayed balance may not be final while a bet, payment or account review is pending. Cadoola Casino may correct an account balance where a technical issue, obvious error, duplicate transaction or incorrect settlement has occurred.

Withdrawals may be subject to identity checks, payment verification, anti-money-laundering controls and other legal requirements. The name on a payment method may need to match the verified account holder. Players should not attempt to withdraw funds to a payment method that they are not authorised to use. Any applicable processing conditions will be shown through the relevant account or payment information.

Prohibited conduct

• Providing false, incomplete or misleading account information.
• Using another person's account, payment method or identity.
• Opening or controlling accounts for the purpose of avoiding account restrictions.
• Using software, devices or methods intended to interfere with the service or obtain an unfair advantage.
• Colluding with other players or manipulating an event, market or game.
• Exploiting a technical fault, pricing error or vulnerability instead of reporting it.
• Using the service for unlawful activity, fraud, money laundering or the proceeds of crime.
• Placing bets on behalf of another person where this is not permitted.
• Attempting to conceal the source of funds or bypass applicable verification controls.

If prohibited conduct or a breach of these rules is suspected, Cadoola Casino may investigate the relevant activity and take appropriate action. This may include cancelling affected bets, correcting balances, restricting an account, withholding action while an investigation is completed or reporting information where required. Decisions will be made with regard to applicable law and the available evidence.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and avoid using money needed for everyday expenses. Do not chase losses, borrow money to gamble or continue playing when gambling is affecting your mood, relationships, work or financial wellbeing.

• Set personal spending and time limits where these tools are available.
• Take regular breaks and avoid gambling when tired, upset or under the influence of alcohol or other substances.
• Keep your account details private and monitor your betting activity.
• Use available account restrictions, time-outs or self-exclusion options if you need a break.
• Seek independent support if gambling no longer feels enjoyable or manageable.
• Do not try to recover losses by increasing your stake or gambling for longer.

Responsible gambling tools may take time to apply across all services or accounts, depending on the option selected and the applicable process. If you ask for an account restriction or self-exclusion, do not continue attempting to gamble while the request is being processed. Information about available support options should be reviewed before continuing to play.

Questions and disputes

If you believe a bet has been accepted, settled or recorded incorrectly, review the market rules and betting history first, then raise the issue through the available support channel. Include the relevant bet reference, date, market and a clear description of the concern. Do not include sensitive payment information unless it is specifically requested through a secure process.

Complaints will be reviewed using the account records, transaction history, displayed rules, applicable results and other relevant information. A review may take longer where an event result is pending, identity checks are incomplete or the matter involves suspected fraud or a technical issue. These Betting Rules may be updated from time to time. The version shown when a bet is accepted will generally be used, unless an update is required by law or to correct an obvious error.

If you do not understand a rule, do not place the bet until you have obtained clarification through the available support process. Placing a bet indicates that you have had the opportunity to review the displayed conditions and accept the rules that apply to that transaction.