Cadoola Casino Terms & Conditions

1. General terms and eligibility

These Terms & Conditions apply to your use of the Cadoola Casino website, account facilities, games, promotions and any other services made available through the site. They should be read together with any additional rules, game instructions, promotional terms, privacy information and responsible gambling material displayed on the site. If a specific promotion or game has additional rules, those rules will apply to that promotion or game and form part of these terms.

You must be legally permitted to access and use online gambling services in the place where you are located. Players in Australia must comply with all applicable Australian laws and any other laws that apply to them. You are responsible for checking whether access to, and use of, the services is lawful before creating an account or placing a wager. Cadoola Casino does not invite any person to use the site where doing so would be unlawful.

You must meet the minimum legal age that applies to online gambling in your location. You must not create or use an account if you are under the applicable legal age, if you are prohibited from gambling, or if you are acting for another person. Cadoola Casino may request information or documents to verify your age, identity, location or eligibility before allowing continued access to an account or processing certain activities.

Acceptance and updates

By registering, logging in, depositing funds, placing a wager or otherwise using the site, you accept these Terms & Conditions. If you do not accept them, you must stop using the services. Cadoola Casino may update these terms from time to time to reflect changes to the services, legal requirements, security practices or business processes. The latest version will be made available on the site. Your continued use after an update is published may constitute acceptance of the revised terms, so you should review this page regularly.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision on one occasion does not mean that it has been waived.

2. Accounts, identity and responsible use

Where an account is required, you must provide information that is accurate, complete and current. You must update your information if it changes. An account is personal to you and must not be sold, transferred, shared or made available to another person. You are responsible for keeping your login details confidential and for all activity carried out through your account, unless you have promptly notified Cadoola Casino of unauthorised access.

• Use only one personal account unless Cadoola Casino has expressly approved otherwise.
• Do not register an account using another person’s identity or information.
• Do not allow another person to access, control or use your account.
• Do not provide false, misleading, incomplete or outdated information.
• Notify Cadoola Casino as soon as possible if you suspect that your account or login details have been compromised.
• Use payment methods that belong to you and that you are authorised to use.
• Follow all instructions and verification requirements connected with your account.

Cadoola Casino may carry out customer due diligence, identity checks, age checks, location checks, payment checks and other reasonable security reviews. You agree to provide information or documents that are reasonably required for these purposes. Information may be reviewed to help prevent fraud, money laundering, underage gambling, account misuse and other prohibited activity. A review may delay access to some features or the processing of a transaction while it is completed.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set personal limits for time and spending, take regular breaks and avoid gambling when you are distressed, tired or under the influence of alcohol or other substances. You should never chase losses or borrow money to gamble.

If gambling is becoming difficult to control, stop using the services and seek support from an appropriate gambling help service. You may also use any responsible gambling controls or account restrictions that are made available through the site. A request to close or restrict an account may be subject to reasonable security, payment or legal processes. You must not attempt to avoid a restriction by opening another account or using another person’s account.

3. Deposits, wagers, promotions and withdrawals

You may only use payment methods that are available through the site and that you are authorised to use. You must ensure that all payment information is accurate. Deposits must be made for your own use and not on behalf of another person. Cadoola Casino may decline, reverse or review a transaction where it has reasonable concerns about the payment method, account ownership, fraud, security or compliance with applicable requirements.

You are responsible for checking the amount and details of each transaction before confirming it. Once a wager has been accepted, it will generally be governed by the applicable game rules and cannot be changed simply because you have changed your mind. A wager may be voided, cancelled or corrected where required by the applicable rules, a technical problem, an obvious error, suspected misuse or applicable law.

You must not deposit or use funds obtained through unlawful activity. You must not use a payment method that is blocked, cancelled, expired or not authorised for your use. Cadoola Casino may request evidence relating to the source or ownership of funds where this is reasonably necessary. Any available balance may be subject to verification before a withdrawal or other account transaction is completed.

Promotions and bonuses

Promotions, bonuses, rewards and promotional competitions may be offered subject to separate terms. Those terms may set out eligibility requirements, qualifying activity, expiry rules, wagering or playthrough requirements, contribution rules, maximum uses and circumstances in which a reward can be removed. You should read the specific promotional terms before participating. If there is a conflict between these general terms and a promotion’s specific terms, the specific terms will apply to that promotion to the extent of the conflict.

Unless stated otherwise in the relevant promotion, promotional offers are intended for one person, one household and one permitted account. Cadoola Casino may refuse, limit, amend or withdraw a promotion where it reasonably believes that the offer has been misused, claimed in error, obtained through deception or used in breach of the relevant terms. Any decision will be made subject to applicable law and the stated promotional rules.

Account balances and withdrawals

You should review your balance and transaction history regularly and report any apparent error promptly. A displayed balance may be adjusted where a transaction, game result or credit was processed incorrectly. If funds are credited to your account in error, you must not use them and Cadoola Casino may recover or remove them. You remain responsible for any amount that was incorrectly credited.

Withdrawal requests may be subject to account verification, payment checks, applicable limits, game or promotional rules and other reasonable compliance requirements. Cadoola Casino may use the same or an alternative permitted payment method where necessary to complete a transaction. Processing times can vary depending on verification, the selected method, financial institutions, technical factors and circumstances outside Cadoola Casino’s reasonable control.

4. Prohibited conduct, site use and account closure

You must use Cadoola Casino lawfully, honestly and only for its intended purpose. You must not interfere with the operation or security of the site, attempt to gain unauthorised access, introduce malicious software or use automated systems to access or interact with the services unless expressly permitted. You must not exploit an error, vulnerability, pricing issue, game fault or technical defect.

• Fraud, attempted fraud, identity misuse or payment abuse.
• Collusion, cheating, manipulation of games or coordinated activity intended to obtain an unfair advantage.
• Using bots, scripts, scraping tools or other unauthorised software.
• Opening multiple accounts to avoid restrictions or obtain an unfair promotional benefit.
• Using the site to facilitate unlawful activity or to move funds for another person.
• Circumventing security, location, age, account or responsible gambling controls.
• Uploading or transmitting material that is harmful, unlawful, defamatory or infringes another person’s rights.
• Disrupting the site, its networks, games, payment processes or other users’ access.

Cadoola Casino may suspend, restrict, close or refuse to open an account where it reasonably considers that you have breached these terms, failed a verification check, provided inaccurate information, engaged in prohibited conduct, created a security or compliance concern, or where continued access is not permitted. An account may also be restricted where required by law or where the services are changed or withdrawn.

Where an account is closed or restricted, Cadoola Casino may review relevant transactions and promotional credits. Any funds that are properly due to you will be handled in accordance with applicable law and the relevant account, payment and promotional rules. Funds connected with fraud, unlawful activity, chargebacks, misuse or other prohibited conduct may be withheld or dealt with as permitted by law. You must not attempt to reopen or use another account to avoid an account decision.

Availability, content and liability

The site and its content may be changed, suspended or unavailable from time to time because of maintenance, updates, technical faults, security events, communications problems or circumstances outside reasonable control. Cadoola Casino does not guarantee that the site, games or related services will always be available, uninterrupted, error-free or suitable for every device. You are responsible for your internet connection, device, software and any associated costs.

You must take reasonable steps to protect your device and account, including using appropriate security software and keeping your login information private. Cadoola Casino is not responsible for loss caused by your failure to protect your account, your use of an unsupported device or connection, or your breach of these terms. Nothing in these terms excludes, restricts or modifies a right, guarantee, warranty or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.

Intellectual property and privacy

The Cadoola Casino name, website design, text, graphics, software and other content may be protected by intellectual property rights. You may use the site for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit site content unless you have permission or the law allows you to do so.

Personal information is handled in accordance with the applicable Privacy Policy. By using the services, you acknowledge that information may need to be collected, used and disclosed for account administration, verification, payment processing, security, fraud prevention, customer support, responsible gambling and legal compliance. You should read the Privacy Policy to understand how personal information is managed.

Applicable law and questions

These terms are intended to operate subject to the laws and mandatory rights that apply to you and to the services. You should obtain independent legal advice if you do not understand any provision or have a dispute about your use of the site. If you have a question, notice an account issue or believe that a transaction is incorrect, use the support channel made available through Cadoola Casino and provide enough information for the matter to be reviewed. This page is general information and does not replace legal advice.