- OperatorStellar Ltd
- Established2017
- Games4,000+
- Payout Speed1-3 business days
1. Information covered by this policy
This policy applies to information connected with your use of Cadoola Casino, whether you browse the website, register an account, make a deposit, request a withdrawal, participate in available gaming activities, contact customer support or interact with our communications. It also explains how information may be handled when you choose not to complete registration but still use parts of the website.
Personal information means information that identifies you, or information that can reasonably be linked with you. The information we handle depends on how you use the website and which services you access. You may not be required to provide every type of information, but some information is necessary for account creation, identity checks, payments, safer gambling processes, fraud prevention and compliance requirements.
By using the website, you should read this policy together with any other notices shown during registration, payment, verification or support interactions. Those notices may explain a particular collection or use of information in more detail. If you do not agree with the way information is handled as described here, you should stop using the relevant services and contact us about your concerns.
This policy may be updated from time to time to reflect changes to the website, our services, technology or applicable requirements. When changes are made, the updated version will be published on this page with a revised date or other notice where appropriate. Continuing to use the website after an update may indicate that you have read the updated policy.
2. Information we may collect
Cadoola Casino may handle several categories of information. The amount and type of information collected will depend on your account status, the features you use, your payment method, the checks required for your activity and the choices you make about communications.
Account and identity information
- Your name, date of birth, residential details, nationality or similar account information supplied during registration or account management.
- Your username, account credentials, security details, preferences, responsible gaming settings and records of requests made through your account.
- Information used to confirm that an account belongs to you, including identity or address documents and information provided during verification checks.
- Information you provide when you contact support, make a complaint, ask a question or request help with your account.
Payment and transaction information
- Deposit and withdrawal details, transaction dates, amounts, payment method information and the status of transactions.
- Records relating to gaming activity, account balances, bonuses or promotional interactions where relevant to your use of the service.
- Information supplied by payment providers or other service providers to help confirm, process or reconcile a transaction.
Technical, device and usage information
- Your internet protocol address, browser type, operating system, device identifiers, language settings, approximate location and similar technical information.
- Information about how you use the website, such as pages viewed, links selected, session times, login events, errors and interactions with features.
- Cookie identifiers and related information collected through the website, subject to your browser settings and any choices available through our cookie tools.
You should provide information that is accurate, current and complete when requested. If your details change, keeping your account information up to date can help with verification, payments, security checks and support. Do not provide another person's personal information unless you are authorised to do so and have a proper reason for providing it.
3. Why we use information
We use personal information for purposes connected with providing and managing the casino service. The main purposes are described below. Depending on the situation, a particular use may be necessary to provide a service you have requested, to protect the website and players, to comply with an applicable obligation, or because you have chosen to receive a communication.
- To create, verify, maintain and administer your account, including helping you log in and keeping account records accurate.
- To process deposits, withdrawals and other account transactions, investigate failed or unusual transactions, and communicate with payment providers where needed.
- To complete identity, age, security, anti-fraud and anti-money laundering checks, and to identify activity that may be unauthorised, deceptive or against the applicable account rules.
- To provide customer support, respond to questions and complaints, investigate disputes, and keep records of communications so that issues can be handled consistently.
- To operate, maintain, test and improve the website, including fixing technical faults, monitoring performance and developing safer or more useful features.
- To protect accounts, systems, funds and users from security incidents, cyber threats, abuse, collusion, manipulation and other harmful activity.
- To understand general website usage, prepare aggregated statistics and improve the relevance, accessibility and performance of the services.
- To send service messages about account activity, security, transactions, verification, changes to the service and other communications needed to administer your account.
- To send marketing or promotional communications where permitted and where you have provided the required choice or consent. You can withdraw your marketing consent at any time.
- To meet applicable legal, regulatory, tax, record-keeping, court or law-enforcement requirements, and to respond to lawful requests.
We do not use information for purposes that are unrelated to the service without an appropriate reason or notice. Where information is used for analysis, testing or reporting, we may use aggregated or de-identified information where practical so that it is less directly connected with an individual player.
Sharing information
Personal information may be shared with carefully selected providers that help operate the website and deliver services. These providers may support hosting, technology, identity verification, fraud prevention, payment processing, customer support, security, communications, analytics or other operational functions. They should receive information only where it is relevant to their role and should handle it in accordance with applicable requirements and their service arrangements.
Information may also be shared where necessary to protect players or the website, investigate suspected fraud or unlawful activity, enforce account terms, manage a corporate or service transfer, or comply with a valid legal request. We do not sell personal information as a general business practice. Where a third party independently handles information under its own privacy notice, that notice may also apply to its activities.
Security and international handling
We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, authentication processes and procedures for handling security incidents. No online service can guarantee absolute security, so you should use a strong password, keep your login details private and contact support promptly if you believe your account has been compromised.
Some service providers or technical systems may operate in countries outside Australia. If information is handled outside Australia, reasonable steps should be taken to protect it and to use it only for appropriate service, security or legal purposes. The privacy protections in another country may not be identical to those in Australia.
